Immerse Studios Privacy Policy
At Immerse Studios, located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information. Immerse Studios, led by CEO Alistair McGregor, values your trust and strives to maintain the highest standards of data protection.
1. Information We Collect
We collect information from you when you:
- Visit our website, ImmerseStudios.com
- Contact us through our contact form
- Request a quote for video production services
- Subscribe to our newsletter
- Engage with us on social media
- Provide feedback or testimonials
The types of personal information we may collect include:
- Name
- Email address
- Phone number
- Company name
- Job title
- Project details
- IP address
- Browser type
- Operating system
- Website usage data
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our video production services
- Respond to your inquiries and requests
- Personalize your experience on our website
- Send you newsletters, marketing communications, and promotional offers (with your consent)
- Analyze website usage and trends
- Protect against fraud and security threats
- Comply with legal obligations
3. Data Security
We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Data encryption using SSL/TLS technology
- Firewall protection
- Regular security audits and vulnerability assessments
- Secure server infrastructure
- Employee training on data privacy and security
- Access controls and authentication measures
Despite our best efforts, no data transmission over the internet or electronic storage system is completely secure. Therefore, we cannot guarantee the absolute security of your information.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We periodically review our data retention practices to ensure that your information is not kept longer than necessary.
Specifically, contact information provided through our forms is kept for a maximum of two years, unless we enter into a client relationship, in which case the data is kept as long as the relationship exists and for one year thereafter for potential follow-up or reference purposes. Website usage data is aggregated and anonymized after six months.
5. Sharing Your Information
We may share your personal information with:
- Service providers who assist us with website hosting, data analytics, email marketing, and other business operations
- Business partners who offer products or services that may be of interest to you (with your consent)
- Legal authorities if required by law or legal process
- Affiliates and subsidiaries of Immerse Studios
We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Rectification: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
- Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Portability: You have the right to request that we provide you with a copy of your personal information in a structured, machine-readable format.
- Objection: You have the right to object to the processing of your personal information in certain circumstances.
- Withdrawal of Consent: If you have given us your consent to process your personal information, you have the right to withdraw your consent at any time.
To exercise your rights, please contact our Data Protection Officer, Eleanor Vance, at eleanor.vance@immersestudios.com or call us at (650) 253-0000.
7. Cookies and Similar Technologies
We use cookies and similar technologies to collect information about your browsing behavior on our website. Cookies are small text files that are stored on your device when you visit a website. We use cookies to:
- Remember your preferences and settings
- Analyze website traffic and usage
- Personalize your experience
- Deliver targeted advertisements
You can control cookies through your browser settings. You can choose to block all cookies, accept only certain cookies, or delete cookies that have already been stored on your device. Please note that blocking cookies may affect your ability to use certain features of our website.
For more information about our use of cookies, please see our Cookies Policy .
8. Third-Party Websites
Our website may contain links to third-party websites that are not owned or controlled by Immerse Studios. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will take steps to delete the information from our systems.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will post the updated Privacy Policy on our website and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically.
If we make material changes to this Privacy Policy, we will notify you by email or by posting a prominent notice on our website prior to the change becoming effective.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Immerse Studios
1600 Amphitheatre Parkway
Mountain View, CA 94043
Phone: (650) 253-0000
Email: info@immersestudios.com
Our Data Protection Officer is Eleanor Vance and can be reached at eleanor.vance@immersestudios.com.
12. GDPR Compliance
Immerse Studios is committed to complying with the General Data Protection Regulation (GDPR). As such, users within the European Economic Area (EEA) have the following additional rights:
- The right to be informed about the collection and use of their personal data.
- The right to access their personal data.
- The right to rectification.
- The right to erasure (also known as the "right to be forgotten").
- The right to restrict processing.
- The right to data portability.
- The right to object.
- Rights in relation to automated decision making and profiling.
To exercise any of these rights, please contact our Data Protection Officer, Eleanor Vance, at eleanor.vance@immersestudios.com.
13. CCPA Compliance
For California residents, Immerse Studios complies with the California Consumer Privacy Act (CCPA). Under the CCPA, you have the right to:
- Know what personal information is collected about you.
- Request deletion of your personal information.
- Opt-out of the sale of your personal information. Immerse Studios does not sell your personal information.
- Non-discrimination for exercising your CCPA rights.
To exercise your CCPA rights, please contact our Data Protection Officer, Eleanor Vance, at eleanor.vance@immersestudios.com.